Family-Run Business
Competitive Pricing
25+ Years' Experience
Professional Team
Quality Equipment
OUR POLICY
COMPLAINTS POLICY
OUR POLICY
COMPLAINTS POLICY
OUR POLICY
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
BUSINESS COMPLAINT PROCEDURE
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
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Call Us
0800 587 4418
Email Us
office@treedoctorskent.co.uk
Address
Registered office & Trading Address
88 Herne Bay Rd, Whitstable CT5 2LX
Tree Doctors are a family run company operating in Kent. Paul possesses over 25 years of experience in Arboriculture and our skilled staff are trained to the highest industry standards. With a solid reputation, we pride ourselves on our quality of work and offer highly competitive pricing.
Services
Canopy Lift
Reductions
Dead Wood Removal
Specialist Pruning & Shaping
Hedge Trimming & Cutting
Felling / Removals
Cutbacks
Storm Damage
Pollarding
Contact Us
Free Landline
0800 587 4418
Mobile
07736 781 596
office@treedoctorskent.co.uk
Registered Office & Trading Address
88 Herne Bay Road, Whitstable, England, CT5 2LX
Tree Doctors (Kent) Ltd. is a company registered in England and Wales. • Company Number: 13921131. • VAT Registration Number 354884559
Tree Doctors are a family run company operating in Kent. Paul possesses over 25 years of experience in Arboriculture and our skilled staff are trained to the highest industry standards. With a solid reputation, we pride ourselves on our quality of work and offer highly competitive pricing.
Services
Canopy Lift
Reductions
Dead Wood Removal
Specialist Pruning & Shaping
Hedge Trimming & Cutting
Felling / Removals
Cutbacks
Storm Damage
Pollarding
Contact Us
Free Landline
0800 587 4418
Mobile
07736 781 596
office@treedoctorskent.co.uk
Registered Office & Trading Address
88 Herne Bay Road, Whitstable, England, CT5 2LX
Tree Doctors (Kent) Ltd. is a company registered in England and Wales No.13921131. • VAT Registration Number 354884559 • Complaints Policy
Tree Doctors are a family run company operating in Kent. Paul possesses over 25 years of experience in Arboriculture and our skilled staff are trained to the highest industry standards. With a solid reputation, we pride ourselves on our quality of work and offer highly competitive pricing.
Contact Us
Free Landline
0800 587 4418
Mobile
07736 781 596
office@treedoctorskent.co.uk
Address
88 Herne Bay Rd, Whitstable CT5 2LX
Services
Canopy Lift
Reductions
Dead Wood Removal
Specialist Pruning & Shaping
Hedge Trimming & Cutting
Felling / Removals
Cutbacks
Storm Damage
Pollarding
Tree Doctors (Kent) Ltd. is a company registered in England and Wales. • Company Number: 13921131. • VAT Registration Number 354884559
